Refund policy

LOGO design

In a rare case the initial designs are rejected. In such a case we schedule another discussion to determine why it happened. We will create six (6) additional design concepts for client perusal.
  • If client does not choose any logo design concept from the additional ones, the project is terminated with the refund of 50% of the deposit paid;
  • If client selects any concept from the original or additional ones, we guarantee there (3) rounds of revisions of the accepted design concept and all the standard stages of logo design process as stated above
  • If client does not accept the logo after revision of the selected concept, no refund is applicable.


WEB design

In a rare case the initial web designs are rejected. In such a case we will create two (2) additional design concepts for client perusal.
  • If client does not select any web design concept from the additional ones, the project is terminated with the refund of 50% of the deposit paid;
  • If client selects any concept from the original or additional ones, we guarantee there (3) rounds of revisions of the accepted concept design and all the standard website development process as stated above;
  • If client does not accept the web design after revision of the selected concept, no refund is applicable.




HOSTING services

If you decide to cancel Intelex hosting services, we will refund the hosting fees according to following:
  • Monthly hosting plan – cancellation notice should be given by email to admin@intelex.ca 24 hours prior to the first day of the month of cancellation excluding weekends and holidays. Partial monthly charges are NOT refundable.
  • Annual hosting plan – cancellation notice should be given by email to admin@intelex.ca 24 hours prior to the first day of the month excluding weekends and holidays. We will issue a refund for the prepaid hosting fees for the full months. No partial month will be refunded.
  • Irregular plans (dedicated servers, multi-annual plans, custom tailored plans, special offers, etc.) are NOT refundable.

Any additional fees, including but not limited to server setup fees, email setup, transfer or recovery fees, site transfer, setup or recovery fees, domain registration, transfer or recovery fees, etc., are NOT refundable.